Overview

The IT Manager is responsible for overseeing the organisation’s technology infrastructure, ensuring that all systems run smoothly and securely. This role includes managing IT support, implementing new technologies, and training staff to effectively use digital tools, all aimed at enhancing our mission to drive social impact in Uganda and beyond.

Responsibilities

• Oversee the organization's IT infrastructure, ensuring reliability and security.
• Manage IT projects, including planning, execution, and monitoring.
• Provide technical support and training to staff and volunteers.
• Develop and implement IT policies and procedures.
• Monitor and maintain software and hardware systems.
• Collaborate with other departments to assess and fulfill their technology needs.
• Manage vendor relationships and negotiate contracts for IT services.
• Ensure compliance with data protection regulations and cybersecurity best practices.
• Stay updated on emerging technologies and recommend improvements.

Interview questions to ask

1. Behavioural: Can you describe a time when you successfully managed a challenging IT project? What strategies did you use to ensure its success?
2. Situational: Imagine a critical system goes down during a major event. How would you handle the situation to minimize disruption?
3. Role-specific: What experience do you have with developing and implementing IT policies? Can you provide an example of a policy you created and the impact it had?
4. Values-based: Little x Little values collaboration and community. How would you approach working with non-technical staff to address their IT needs effectively?
5. Behavioural: Tell us about a time when you had to provide technical support to someone who was struggling. How did you approach the situation?
6. Situational: If you discovered a potential security breach, what steps would you take to address it and protect sensitive information?
7. Role-specific: What tools or methodologies do you use for monitoring and maintaining IT systems? How do you prioritize maintenance tasks?
8. Values-based: How do you stay informed about emerging technologies, and how do you assess which ones might be beneficial for a non-profit organisation like Little x Little?
9. Behavioural: Describe a time when you had to negotiate a contract with a vendor. What was your approach, and what was the outcome?
10. Situational: How would you handle a situation where a key stakeholder disagrees with your assessment of the organization's technology needs?
11. Role-specific: Can you discuss your experience with data protection regulations? How do you ensure compliance within an organisation?
12. Values-based: Why do you think it’s important for IT to align with the mission of a nonprofit? How would you ensure that your IT initiatives support Little x Tittle’s goals?