Overview

The IT Infrastructure Officer is responsible for managing and optimizing our technology systems to ensure smooth operations. This role involves overseeing network security, maintaining hardware and software, and providing technical support to staff and volunteers, all aimed at enhancing our mission of driving social impact in Uganda.

Responsibilities

• Manage and maintain the organization's IT infrastructure, including servers, networks, and hardware.
• Ensure the security and integrity of data through regular backups and security protocols.
• Provide technical support and training to staff and volunteers on IT systems and applications.
• Monitor system performance and troubleshoot issues to minimize downtime.
• Implement and update IT policies and procedures to enhance operational efficiency.
• Coordinate with external vendors for IT services and equipment procurement.
• Assist in the planning and execution of IT projects to support organizational goals.
• Stay updated on emerging technologies and recommend improvements to current systems.

Interview questions to ask

1. Can you describe a time when you had to troubleshoot a significant IT issue under pressure? What was the situation, and what steps did you take to resolve it?
2. Imagine our network goes down during a critical event. How would you handle the situation to minimize disruption and ensure communication with stakeholders?
3. What specific experience do you have with implementing and managing cloud-based solutions? Can you share a successful project you've worked on?
4. How do you prioritize IT infrastructure projects, especially when resources are limited? Can you provide an example?
5. The organisation, we value collaboration. Can you give an example of how you’ve worked with non-technical staff to address their IT needs?
6. What measures do you take to ensure cybersecurity within an organization, especially one that handles sensitive donor and beneficiary information?
7. Describe a situation where you had to adapt to a new technology or system quickly. How did you approach the learning curve?
8. How do you align IT infrastructure strategies with the overall mission and goals of a nonprofit organization?
9. Can you discuss a time when you had to advocate for an IT investment? What was your approach and what was the outcome?
10. What role do you believe technology plays in enhancing social impact, particularly in the context of nonprofits?
11. How do you stay current with the latest trends and technologies in IT infrastructure? Can you share a recent trend that you believe could benefit our organization?
12. What values guide your work in IT, and how do they align with the mission of the organisation?