Overview

Support Staff play a vital role in ensuring our operations run smoothly. They assist with administrative tasks, coordinate events, and provide essential support to our team and community programs. This position is perfect for those who are passionate about making a difference and enjoy working collaboratively in a dynamic environment.

Responsibilities

1. Assist in daily administrative tasks to ensure smooth operations.
2. Support program coordinators in organizing events and activities.
3. Maintain accurate records of donations, volunteers, and community engagement.
4. Facilitate communication between team members and stakeholders.
5. Help prepare materials for outreach and educational programs.
6. Provide support during community visits and workshops.
7. Assist in the collection and analysis of program feedback and data.
8. Participate in team meetings and contribute ideas for improvement.
9. Foster positive relationships with community members and partners.
10. Carry out any other duties as assigned by supervisors.

Interview questions to ask

1. Behavioral: Can you share an example of a time when you had to deal with a difficult situation or person? How did you handle it?
2. Behavioral: Describe a time when you went above and beyond to support a team member or a project. What motivated you to do so?
3. Situational: If you were faced with multiple urgent tasks at the same time, how would you prioritize them? Can you walk us through your thought process?
4. Situational: Imagine a volunteer is struggling to understand their role during an event. How would you approach this situation to ensure they feel supported and engaged?
5. Role-specific: What experience do you have in administrative support? Can you describe the tools or software you’ve used in previous roles?
6. Role-specific: In our nonprofit setting, communication is key. How do you ensure clear communication with team members, volunteers, and stakeholders?
7. Values-based: Organisation values community and collaboration. Can you share a time when you worked effectively as part of a team? What did you learn from that experience?
8. Values-based: Our mission focuses on empowering others. What does empowerment mean to you, and how do you see it reflected in your work?
9. Behavioral: Tell us about a time when you had to adapt to a significant change in the workplace. How did you cope with that change?
10. Situational: If you notice that a process in the organisation could be improved, how would you approach suggesting changes to your supervisor?
11. Role-specific: Can you discuss your experience in managing logistics for events or programs? What challenges did you face, and how did you overcome them?
12. Values-based: Why do you want to work in the organisation, and how do you believe your values align with our mission?